Checking out rea’s new widgets, looking good but not sure what the benefit is for me as q blogger loading them though. But they sure look purdy.
From the book The Simple Truths of Service, please enjoy a story by Mac Anderson called “Inspired by Johnny the Bagger®”: Barbara Glanz is a friend of mine who is a speaker and author. A few years ago, she spoke at a convention for a large grocery chain with over 3,000 people attending. Her talk […]
Front line employees need the information to improve the customer expereience one customer at a time. The old way of providing a procedure to a low skill front line employee and asking them to follow it, is over. Why? Because for a business to succeed today it needs to be remarkable, asking somebody to follow […]
Its great to hear the NPS is Next to the stock price on their intranet.
Its been a few months now using the net promoter score for my customer experience management, and the list of videos on the Satmetrix website really hit the nail on the head for what i’ve seen as being important factors in building customer loyalty. One of the video’s by Chris Askew from Lenovo really hit […]
Chris Anderson’s book “Free: How Today’s Smartest Businesses Profit by Giving Something for Nothing” explores the history of free business models, showing its not a new concept created by the internet, and articulates a number of free business models which are used today. An example of some of the content includes an explanation of each […]
After reading purple cow, I was keen to see what was in store for linchpin, but was disappointed. I could see how people who follow the system by going to work and following the rules realllllllllly need this book and could be enlightened by the repetition of his message. But there are only so many […]