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What is service design

I’ve read quite a few definitions, and thought i’d start putting them back up here for reference, the below video i thought was a great introduction: Service Design Network, Learn Basics Page:   SDN national conference Paris 2011_Birgit Mager from sdnetwork on Vimeo. Within Service Design, Service Interfaces are designed for intangible products that are, […]

The World of Buckminster Fuller – DVD – Design Responsibility

The World of Buckminster Fuller – DVD – Design Responsibility

After reading a book on Buckminster fuller I came across this video it’s a full hour, http://www.youtube.com/watch?v=DN_ODfUBGeY Lean Thinking Too many fascinating things to list, but an underlying principal of “doing more and more with less and less” for the benefit of man is fantastic, and it’s always great to change your frame of reference […]

this is service design thinking

When I started reading this book I had only just been introduced to the coined term Service Design. I was seeking to understand what was generally expected and what approach was generally taken in Service Design.  To help me grasp the overall concepts and get an understanding of how other service designers approach their jobs, […]

Who moved my cheese – change management

This is a simple story that reveals some truths on how we react to change. As the story unfolds you can relate and see in others how they are playing out the story in their own reactions to change. This great thing about the story is that you could attempt to explain all the lessons […]