I was watching a TED presentation on being wrong, and liked the road runner analogy used. Basically what it feels like to be wrong is like in Loony Toons where the coyote chases the road runner right off the cliff, but the coyote keeps running in the air until he realises he is in the air. He then falls. […]
Yesterday at Service Design Conference 2011 in San Francisco the closing keynote speaker Richard Buchanan was fantastic. It was interesting to hear his view that Management is a design practice and that Service design is an emergent practice, not a novelty. He also gave the group a bit of tough love, drugs by saying; “The […]
I’ve read quite a few definitions, and thought i’d start putting them back up here for reference, the below video i thought was a great introduction: Service Design Network, Learn Basics Page: SDN national conference Paris 2011_Birgit Mager from sdnetwork on Vimeo. Within Service Design, Service Interfaces are designed for intangible products that are, […]
I’ve been thrashing through mockups the last few weeks, and was frustrated with my initial versions of form designs, they seemed to take a few reviews before they were at a good starting point I felt would be easy to use. A friend of mine Peter Grearson pointed me to Web Form Design by Luke […]
After reading a book on Buckminster fuller I came across this video it’s a full hour, http://www.youtube.com/watch?v=DN_ODfUBGeY Lean Thinking Too many fascinating things to list, but an underlying principal of “doing more and more with less and less” for the benefit of man is fantastic, and it’s always great to change your frame of reference […]
When I started reading this book I had only just been introduced to the coined term Service Design. I was seeking to understand what was generally expected and what approach was generally taken in Service Design. To help me grasp the overall concepts and get an understanding of how other service designers approach their jobs, […]
i signed up to tumbler today, and after verifying my email address go this screen. I like it when i see simple customer service rules applied to software. thanks tumbler, its nice to be told “i’m great”.
This is a simple story that reveals some truths on how we react to change. As the story unfolds you can relate and see in others how they are playing out the story in their own reactions to change. This great thing about the story is that you could attempt to explain all the lessons […]
Checking out rea’s new widgets, looking good but not sure what the benefit is for me as q blogger loading them though. But they sure look purdy.